UPDATED 21-APRIL-2025

AGREEMENT TO OUR LEGAL TERMS

RUNBOOK CONSULTING PTY LTD, TRADING AS "COMET REVIEWS" ("Company," "we," "us," "our"), a company registered in VICTORIA, AUSTRALIA operate the websites https://cometreviews.com, https://cometreviews.com.au, https://cometreviews.co (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Comet Reviews is a comprehensive reputation management platform designed to help businesses elevate their online presence and build trust with consumers. Our services include:

Automated Review Requests: We send professionally crafted text and email invitations, prompting satisfied customers to share their experiences on Google, social media, and other leading review sites. Our system uses proven messaging scripts and a strategic cadence, so you gather more authentic feedback with minimal effort.

Reputation Monitoring & Insights: We track reviews and brand mentions across multiple platforms, providing you with real-time dashboards and alerts. This gives you a clear, consolidated view of your reputation, helping you address potential issues before they escalate.

Professional Review Responses: Our team can respond to reviews on your behalf-thanking positive reviewers and addressing concerns from negative ones. This prompt, personalized engagement shows customers you value their feedback and care about their experience.

Reposting Reviews for Marketing: We take your best reviews and transform them into shareable social media content, highlight reels, and dynamic website widgets. This social proof helps drive more leads by showcasing your high-quality service where potential customers will see it.

System Integrations: Our platform easily connects with your CRM, Google Business Profile, and social media accounts, allowing seamless automation and syncing of customer data. This way, you can send review requests automatically and centrally manage incoming reviews without juggling multiple tools.

At Comet Reviews, our goal is to simplify and streamline the entire review and reputation management process-so you can focus on providing excellent customer experiences while we help you increase visibility, trust and reputation online.

You can contact us by email at [email protected], or by mail to 2 Rose Avenue, Glen Waverley, VIC Australia 3150.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and COMET REVIEWS, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records.

1. Acceptance of Terms: By accessing or using Comet Reviews platform, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our platform.

2. Platform Description: Comet Reviews provides a platform for managing and enhancing online reviews for businesses. Our platform includes features such as review request automation, review monitoring, and reputation management. Please note that we do not provide any done for you review services directly. Comet Reviews is not able to help capture reviews without provided cooperation and support from the users.

3. Account Registration: To access certain features of our platform, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account credentials secure.

4. User Conduct: You agree to use our platform in compliance with all applicable laws and regulations. You are solely responsible for the content you submit and agree not to engage in any conduct that violates the rights of others or disrupts the proper functioning of our platform. As a user of the Services, you agree not to:

Collect or copy content or data from the Services to build your own database or collection without our permission.

Try to trick or mislead us or other users, especially to get passwords or sensitive account details.

Avoid or disable security features that protect our Services and content.

Say or do anything that damages or harms our reputation or the reputation of the Services.

Use information from the Services to harass, abuse, or hurt someone.

Abuse our support system or make false complaints or reports.

Break any laws or regulations while using the Services.

Link to or frame the Services without permission.

Upload or send viruses, spam, or other harmful materials that disrupt the Services or other users.

Use automated tools or scripts (like robots or scrapers) to collect data or interact with the Services.

Remove copyright notices or ownership details from any content.

Pretend to be someone else or use another person's username.

Upload or send any hidden software or spyware to secretly collect information.

Interrupt, disrupt, or overload the Services or networks connected to them.

Harass, threaten, or intimidate anyone working for us.

Try to get around any restrictions we put on accessing the Services.

Copy, change, or adapt the Services' software or code.

Break down or reverse engineer the software that runs the Services, unless allowed by law.

Use unauthorized software or tools (like spiders or scrapers) to access the Services, except normal search engines or browsers.

Use a third party or agent to buy things on the Services.

Misuse the Services to collect usernames or emails without permission, send unwanted emails, or create fake accounts.

Use our Services or content to compete against us or for commercial gain without permission.

Sell or transfer your user profile.

5. Privacy Policy: Comet Reviews is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose your personal information. By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.

6. Intellectual Property: All content and materials provided through our platform, including text, graphics, logos, and software, are the property of Comet Reviews or its licensors and are protected by intellectual property laws.

7. Disclaimers

7a. Corrections: There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

7b. Disclaimer of Warranties: Our platform is provided on an "as is" and "as available" basis without any warranties, express or implied. Comet Reviews does not guarantee the accuracy, completeness, or reliability of any content or information provided through our platform.

YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

(1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS,

(2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES,

(3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN,

(4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES,

(5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR

(6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

8. Limitation of Liability: Comet Reviews shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our platform.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $500.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

9. Modification of Terms: Comet Reviews reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our platform constitutes acceptance of such changes.

10. Governing Law: These terms and conditions are governed by the laws of the state of Victoria, Australia.

11. 25 Free Reviews Offer: Only Businesses who have 1,000 previous clients name, email, and phone number saved are eligible for the first 25 reviews free offer. However all businesses qualify and will be given a free two week trial and a 30 day money back guarantee!

12a. Social Media: As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either:

(1) providing your Third-Party Account login information through the Services; or

(2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.

By granting us access to any Third-Party Accounts, you understand that

(1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists and

(2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.

Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services.

Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time.

PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services.

You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

12b. Third Party Websites: The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third- Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.

Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services.

Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

13. Payment

13a. Monthly Subscription Requirement: By subscribing to Comet Reviews' services, you agree to maintain the monthly subscription fee as specified at the time of signup. This fee is required to keep your website active and accessible.

13b. Non-Payment Consequence: If your monthly fee is not paid in full by the due date, Comet Reviews reserves the right to suspend and ultimately terminate your website. Upon termination all content, data, and site functionality will no longer be accessible.

13c. Pricing and Refunds: C‍omet Reviews offers transparent pricing for all its services. Our pricing plans are clearly outlined on our website and are based on the features and level of service provided. We offer three main pricing tiers: Basic, Premium, and Enterprise, catering to businesses of all sizes and needs. Each plan is priced competitively and offers value-driven features to help businesses effectively manage and improve their online reviews. We reserve the right to adjust prices from time to time with written notice at least 30 days in advance of any pricing changes.

14. Scope of Services: Review Request Communications: Runbook Consulting Pty Ltd,
Trading as “Comet Reviews” will, on the Client's behalf, send out review request communications to the Client's End Customers.

These communications may be in the form of SMS/text messages, emails, or other electronic messages, and will typically invite or remind End Customers to leave a review (for example, a Google review) about their experience with the Client's business. The messages are sent in the name of or referencing the Client, making clear to the End Customer that the request is coming from the Client (with Runbook Consulting Pty Ltd, Trading as “Comet Reviews” acting in the background as a service provider).

Integrations for Automation: As part of the Services, Runbook Consulting Pty Ltd, Trading as “Comet Reviews” may integrate with various third-party platforms and accounts to streamline and automate the review request process. This includes integration with the
Client's Google Business Profile (to generate direct links for Google reviews), social media or review site accounts (to solicit reviews or post review content on those platforms if applicable), and the Client's CRM or other customer databases. Through these integrations, the Service can automatically pull necessary customer contact information and trigger messages (for example, after a sale or service is completed, as recorded in the CRM) without manual intervention by the Client.

The Client authorises Runbook Consulting Pty Ltd, Trading as “Comet Reviews” to connect to and use such integrated systems solely for the purpose of providing the Services.

Default Settings and Customisation: The Client will have the ability to configure certain default messaging preferences within the Service. By default (and in the interest of efficiency), Runbook Consulting pty Ltd, Trading as “Comet Reviews” provides pre-approved
message scripts/templates and a recommended messaging cadence (e.g. an initial
review request followed by one or more reminder messages after set time intervals). These default settings will be used to send review requests to End Customers unless the Client chooses to modify or customise them. The Client can customise the content of the messages, the number of follow-ups, the timing of messages, and other preferences through the Service's interface. If no customisation is made, the Client agrees that the standard scripts and schedule provided by Runbook Consulting pty Ltd, Trading as “Comet Reviews” are deemed approved by the Client for use. Scope Limitations: The Services are intended solely for the purpose of requesting customer reviews and related customer feedback.

Comet Reviews' role is limited to facilitating the sending of these communications and providing the Client with tools to manage the process. The Service does extend to managing responses to reviews, moderating content on third-party review sites, but does not guarantee that reviews will be positive or removed if negative.

Comet Reviews is not a reputation management or review moderation service under these Terms; it focuses strictly on review solicitation and associated automation.

15. Appropriate Phone System Usage: If you choose to make use of the virtual phone system, you agree to use it for legitimate business purposes, n accordance with the terms of the provider and avoid spam or malicious usage. You also accept liability for any misuse by yourself or your employees that results in service impact or penalties for non-compliant use of the phone systems.

16. Pricing and Refund Policy: C‍omet Reviews offers transparent pricing for all its services. Our pricing plans are clearly outlined on our website and are based on the features and level of service provided. We offer three main pricing tiers: Basic, Premium, and Enterprise, catering to businesses of all sizes and needs. Each plan is priced competitively and offers value-driven features to help businesses effectively manage and improve their online reviews.

17. ‍Refund Policy: Comet Reviews is committed to customer satisfaction. If you are not completely satisfied with our services within the first 30 days of your subscription, you may request a full refund. Refund requests must be submitted in writing to our customer support team within the specified timeframe. After 30 days, refunds will not be issued, but customers can cancel their subscription at any time, and the service will remain active until the end of the billing cycle.

18 ‍Cancellation Policy: ‍Customers can cancel their subscription at any time through their Comet Reviews account dashboard or by contacting our customer support team. Upon cancellation, access to Comet Reviews services will remain active until the end of the current billing cycle. No further charges will be incurred after cancellation.

1‍9. Price Changes: Comet Reviews reserves the right to modify its pricing plans at any time. Customers will be notified in advance of any changes to their subscription fees. Price changes will only apply to future billing cycles and will not affect current subscription periods.

20 PCI Compliance and Payment Methods: Comet Reveiws is committed to ensuring the security of our customers' payment information. Our website complies with the Payment Card Industry Data Security Standard (PCI DSS) to protect against unauthorized access and ensure secure transactions. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Customers can also choose to pay via bank transfer or PayPal for added convenience.

21. ‍Policy Updates: Comet Reviews may update its pricing and refund policy from time to time. Any changes to the policy will be communicated to customers via email and will be effective immediately upon posting on our website.

22. Messaging Content & Automation

22a. Authorization to Send on Client's Behalf: By using the Services, the Client acknowledges and authorizes Comet Reviews to send SMS messages, emails, and other electronic communications to End Customers on the Client's behalf. These messages will appear to come from the Client's business (using the sender identity information provided in the Service setup, such as the business name or a designated phone number/email address). The content of these messages is intended to request a review or feedback and may include the Client's name, contact info, and a link or instructions for leaving a review (e.g., a direct link to the Client's Google review page). Use of Default Scripts and Cadence:

By default, Comet Reviews utilises pre-approved message templates and a standard schedule for follow-ups, as part of the Services. The Client agrees that, unless they take action to customise the messaging, the Company may use these default scripts and timing on the Client's behalf. These default messages have been crafted to be professional and effective for general use (for example, a polite review request shortly after a customer interaction, and perhaps a gentle reminder a few days later if no review has been received).

The Client has had the opportunity to review these templates during onboarding or in their account settings. By not modifying them, the Client is giving approval for their use.

22b. Client Customisation and Control: The Service provides tools for the Client to edit or override the default message content and schedule. The Client can customize the text of review requests, add their branding or personal tone, change how many follow-up reminders are sent, adjust the intervals between messages, and set overall preferences (for instance, choosing to send only emails and not SMS, or vice versa). If the Client chooses to make such customizations, Comet Reviews will send the messages according to the Client's specified content and timing.

The Client bears full responsibility for any custom message content or schedule they create, and should ensure that any modifications still comply with applicable laws and are appropriate for their customer base.

22c. Content Responsibility and Disclaimer: The Client understands that Comet Reviews is a neutral transmitter of content; the platform facilitates sending the Client's message to End Customers. Whether using default scripts or customised text, the Client is responsible for the content of all review request messages sent through the Service. Comet Reviews does not independently verify or censor the message content (aside from perhaps basic checks for prohibited content), and therefore is not liable for any issues arising from the messages. This includes, but is not limited to, any claims that the messages were misleading, unsolicited, harassing, or otherwise in violation of a recipient's rights or any law.

The Client should carefully review all default and customised messages to ensure they are accurate, appropriate, and lawful.

22d. Frequency and Cadence of Messages: By default, the Service's messaging cadence (number of messages and timing) has been configured in a way that aims to be effective yet not overly intrusive (for example, one initial request and one reminder). The Client can configure this as per their needs. The Client acknowledges that they are responsible for the frequency of messages sent to their End Customers. If an End Customer perceives the frequency of reminders as excessive or 'spammy', or if it violates any communication law (such as limits on SMS under certain regulations), the responsibility lies with the Client to adjust their settings. Comet Reviews will not be held liable for any complaint or issue arising from the chosen frequency of messages.

22e. Opt-Out Handling: (If applicable) Comet Reviews' platform will make reasonable efforts to honor standard opt-out requests from End Customers. For example, if an End Customer replies "STOP" to an SMS, the system may automatically flag that number to prevent further texts, and similarly, unsubscribe links in emails will prevent further emails. However, ultimate compliance with opt-out requests is the Client's responsibility. The Client should regularly monitor any notifications of opt-outs and ensure such contacts are not inadvertently re-uploaded or contacted through other means in violation of their request.

22f. No Liability for Message Outcomes: Comet Reviews does not guarantee that an End Customer will positively receive or act upon any message. The Company is not liable for any outcomes of the messages beyond sending them as instructed - for instance, if an End Customer reacts negatively to a review request or if sending a request inadvertently reminds a customer of a negative experience resulting in a bad review, the Client understands this risk is inherent in soliciting feedback. The Client agrees that it will not hold Comet Reviews responsible for any damage to its reputation or customer relations arising from the act of sending review requests.

23. Data Use & Storage

23a. Data Processing Role: In providing the Services, Comet Reviews acts as a data processor (or "service provider") on behalf of the Client. The Client is the data controller (or "business" as termed under certain laws like CCPA), meaning the Client determines the purposes and means of processing the personal data of End Customers. All End Customer data provided by the Client to Comet Reviews remains under the Client's ownership and control. Comet Reviews will process this data only as necessary to provide the Services and in accordance with the Client's instructions and these Terms.

23b. Purpose of Data Use: The Client's data (including End Customer contact information, such as names, phone numbers, email addresses, and any other information provided for the purpose of the Services) will be used solely for sending review requests and related communications and for operating and improving the Service.

Comet Reviews will not use End Customer personal data for any other purpose (such as marketing other products to End Customers, or selling the data) without the Client's explicit instruction and consent, and in compliance with applicable law.

Aggregated or anonymized data (data that does not identify individuals) may be used by the Company for analytics or improvement of service, but not in a way that reveals any personal information.

23c. Data Security: Comet Reviews is committed to protecting the security of Client and End Customer data. The Company will implement and maintain reasonable and appropriate technical and organisational measures to safeguard personal data against unauthorised access, disclosure, or misuse.

This may include measures such as encryption of data in transit, secure hosting environments, access controls, and regular security audits. However, the Client understands that no method of data transmission or storage is 100% secure, and therefore Comet Reviews cannot warrant absolute security. In the event of a data breach affecting End Customer personal data, Comet Reviews will notify the Client as required by law and cooperate with the Client's reasonable remediation efforts.

23d. Data Privacy Compliance: As the data controller, the Client is responsible for ensuring that the collection and sharing of End Customer data with Comet Reviews is done in compliance with all applicable privacy laws. This means the Client should have a valid legal basis (e.g., consent or legitimate interest, as appropriate) for processing and sharing personal data with the Service. The Client should also provide any required privacy notices to individuals (for example, informing them that their data may be used to send them communications requesting a review). If a data subject (End Customer) exercises any of their rights under privacy laws (such as a request to access or delete their data), the Client is responsible for fulfilling those rights.

Comet Reviews will reasonably assist the Client, as needed and as required by law, in honoring such requests (for example, by deleting or returning data upon instruction).

23e. Data Storage and Retention: End Customer personal data provided to Comet Reviews will be stored on secure servers. The data will be retained for as long as necessary to fulfill the review request services or as instructed by the Client, and in accordance with Comet Reviews' data retention policies. If the Client terminates the Service (or upon the Client's request), Comet Reviews will delete or return the End Customer personal data in its possession, except where retention is required by law or for legitimate business purposes (such as retaining proof of consent or communication logs for compliance reasons).

23f. International Data Transfer: (If applicable) The Client acknowledges that depending on the location of the Client and the Company's infrastructure, End Customer data might be processed or stored in a country different from where it was collected. Comet Reviews will only transfer data across borders in compliance with applicable data protection laws, and will implement appropriate safeguards for international transfers as required (such as Standard Contractual Clauses for data transferred from the European Economic Area, if relevant in the future).

23g. Indemnity for Data Violations: The Client agrees to indemnify and hold Comet Reviews harmless for any claims, damages, fines, or penalties arising out of the Client's failure to comply with data privacy laws or regulations in connection with the Services. This includes any claims that the Company's handling of data (as directed by the Client) violated a law because the Client failed to obtain proper consent, provide required notice, or otherwise meet its legal obligations. In other words, if Comet Reviews faces a complaint or regulatory action due to how End Customer data was collected or used by the Client, the Client will be responsible for defending that action and bearing any costs or liability (see Section on Indemnification for more details).

23h. Data Processing Agreement: (If needed by law) The parties agree that if required under certain laws (like GDPR), these Terms, along with the Privacy Policy and any applicable addendums, will serve as a Data Processing Agreement governing Comet Reviews' processing of personal data on behalf of the Client. The Client's act of agreeing to these Terms is deemed to also constitute signing of such a Data Processing Agreement, which includes the obligations and assurances described in this Section and elsewhere in these Terms.

24. Termination & Suspension of Services

24a. Termination by Client (Cancellation): The Client may terminate their subscription or stop using the Services at any time. This can typically be done by using the account settings on the Comet Reviews platform to cancel the subscription or by providing written notice (such as an email to customer support) expressing the desire to terminate. Unless otherwise specified, termination by the Client will be effective at the end of the current billing period for which payment has been made. (For example, if you cancel mid-month on a monthly plan, the Service might continue until the end of that month, then not renew.) It is the Client's responsibility to back up or export any data they wish to retain prior to termination.

24b. Termination or Suspension by Comet Reviews: Comet Reviews reserves the right to suspend or terminate the Client's access to the Services, in whole or in part, under the following circumstances: If the Client breaches any material term of these Terms (including non-payment of fees, violating messaging rules, or misuse of the Service) and does not cure that breach within a reasonable time after notice (if a cure is possible). If the Client is using the Service in a manner that violates any law or regulation, or that materially infringes upon the rights of others (for example, sending messages without consent, or using the Service to harass individuals). If the Client's use of the Service poses a security risk to the platform or any third party, or if it could subject Comet Reviews or any third party to liability (e.g., a malware or hacking attempt originating from the Client's account). If the Client is abusing the platform (for instance, by attempting to send an unreasonable volume of messages far beyond normal business practice, or by attempting to probe or disrupt Comet Reviews' systems). If required by law or at the request of government authorities (for example, if a court order or regulatory action requires shutting down the Client's activity).

In most cases, Comet Reviews will attempt to provide notice to the Client of any suspension or termination, stating the reason and effective date. However, in urgent cases (such as flagrantly illegal activity or security threats), the Company may suspend access immediately without prior notice.

24c. Effect of Termination: Upon termination of the Services (whether by Client or by Company), the Client's right to access or use the Services will cease. Comet Reviews will stop any further scheduled or automated communications to End Customers on the Client's behalf. The Client should promptly download or export any of their data from the platform they might need (such as lists of customers or records of sent messages), as Comet Reviews may delete or disable access to Client data shortly after termination.

However, Comet Reviews may retain certain information associated with the Client's account for a period of time as part of its internal records, backups, or to comply with legal obligations (for example, retention required for financial records, dispute resolution, or as part of aggregated analytics data - all in compliance with privacy laws).

Any personal data of End Customers will be handled in accordance with Section (Data Use & Storage) regarding deletion upon termination, subject to legal retention requirements.

24d. No Refunds on Termination for Cause: If the Client's account is terminated by Comet Reviews due to a violation of these Terms or unlawful conduct, the Client will not be entitled to any refund of fees paid for the remaining period of any subscription or prepaid service. For example, if the Client paid for a year in advance and is terminated in month 6 for cause, the Client forfeits any fees for the unused months. This forfeiture is in addition to any other remedies that Comet Reviews may have against the Client.

24e. Account Reactivation: If a Client's account was suspended (but not fully terminated) for reasons such as non-payment or a remediable breach, the Client may contact Comet Reviews to discuss reactivation once the issue is resolved (e.g., payment is made, or the breach is cured). Reactivation may be subject to a reactivation fee at Comet Reviews' discretion, and the Client may be required to agree to updated Terms if the Terms have changed during the suspension period. Comet Reviews is under no obligation to reactivate an account if it deems that doing so could result in further violations or risks.

24f. Termination for Convenience by Company: While it is not common, Comet Reviews reserves the right to terminate the agreement and cease providing Services to the Client for convenience (for example, if the Company decides to discontinue the Service or a portion of it, or to exit a certain market). In such cases, the Company will provide at least 30 days' advance notice to the Client and will refund any prepaid fees covering the period after the termination effective date. This kind of termination is not due to any fault of the Client, and the refund will be the sole remedy to which the Client is entitled in that event.

24g. Survival of Terms: The provisions of these Terms that by their nature should survive termination (such as indemnification, liability limitations, governing law, dispute resolution, and any accrued payment obligations) will continue in effect after the termination or expiration of the Services.

25 Indemnification & Liability Limitations

25a. Indemnification by Client: The Client agrees to indemnify, defend, and hold harmless Runbook Consulting Pty Ltd (trading as Comet Reviews), its parent, subsidiaries, affiliates, and its and their respective officers, directors, employees, agents, and representatives (collectively, the "Indemnified Parties"), from and against any and all claims, demands, lawsuits, actions, proceedings, investigations, liabilities, damages, judgments, settlements, costs, fines, penalties, or expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

(a) the Client's use of the Services (including any communications sent through the Service on the Client's behalf);

(b) any breach by the Client of these Terms or violation of any applicable law or regulation (for example, sending messages without proper consent, or violating privacy laws);

(c) the Client's negligence, misconduct, or improper use of the Services; or

(d) any allegation that the Client's communications or use of the Services infringed upon or misappropriated the intellectual property rights, privacy rights, or other rights of a third party (including End Customers).

This indemnification obligation includes, for example, claims brought by End Customers or regulators against Comet Reviews due to messages the Client instructed to send or data the Client provided. Comet Reviews will promptly notify the Client of any such claim and reasonably cooperate (at the Client's expense) in the defense. The Client shall have the right to control the defense and settlement of any such claim, provided that Comet Reviews may participate with counsel of its own choosing at its own expense, and further provided that the Client may not settle any claim in a manner that admits fault on or imposes obligations on Comet Reviews without the Company's prior written consent.

25b. Limitation of Liability: To the fullest extent permitted by law, Runbook Consulting Pty Ltd and its affiliates, officers, employees, and agents shall not be liable to the Client or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages whatsoever, including but not limited to lost profits, lost savings or revenue, lost or corrupted data, loss of business opportunities or goodwill, or procurement of substitute services, arising out of or in connection with the use or inability to use the Services or otherwise in connection with these Terms, even if Comet Reviews has been advised of the possibility of such damages. This exclusion of damages applies regardless of the theory of liability (contract, warranty, tort, strict liability, negligence, or any other legal theory).

25c. Liability Cap: To the extent that liability is not otherwise excluded under these Terms, the total cumulative liability of Runbook Consulting Pty Ltd (and its affiliates and agents) to the Client for any and all claims arising from or related to the Services or these Terms will be limited to the amount that the Client paid to Comet Reviews for the Services in the twelve (12) months immediately preceding the event giving rise to the claim. If the Client has used the Service for less than twelve months, then the liability limit shall be the total amount paid by the Client for the Service in that shorter period. If the Client has paid no amount (for example, during a free trial), the total liability of Comet Reviews shall not exceed fifty U.S. dollars (USD $50). The existence of multiple claims or events will not enlarge this cap. The Client acknowledges that the fees paid reflect the allocation of risk set forth in this agreement and that without this limitation of liability, the fees would be higher. Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such jurisdictions, the liability of Comet Reviews shall be limited to the greatest extent permitted by law. Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under applicable law (for example, certain statutory liabilities which may not be disclaimed, or liability for personal injury or death resulting from negligence, to the extent the law does not allow such exclusion). However, in any case, the Client's remedies are limited to monetary damages up to the limits set forth above, and the Client waives any right to seek injunctive or equitable relief or to enjoin or restrain the operation of the Service (aside from the Client's right to terminate their own use of the Service).

25d. Indemnification by Comet Reviews: (This is not typically offered in standard T&C to customers, but for completeness one might include that the Company will indemnify the Client for third-party IP infringement by the Service itself, etc. However, since not requested and to mitigate Company's risk, we generally do not provide a broad indemnity to the client in these Terms. Therefore, no reciprocal indemnity by Comet Reviews is provided except as may be required by law.) Comet Reviews' indemnity of Client is limited to the extent of negligence or willful misconduct by Comet Reviews as required under applicable law, and in any case, any indemnity obligations would be subject to the limitations and exclusions set forth in this section.

25e. Release: To the extent permitted by law, you release Comet Reviews from all liability for you having acquired or not acquired a review or for the content of any review about your business that may be written by an End Customer, even if such review was solicited by a message sent through the Service. Comet Reviews is not responsible for what your customers ultimately say about your business; we only facilitate the asking.

26. ‍SMS/MMS Messaging Disclosure: By using our services, you explicitly consent to receive SMS Notifications, Alerts & Occasional Marketing Communication from company. Message frequency varies. Message & data rates may apply. Text HELP to +1 844-954-3565 for assistance. You can reply STOP to unsubscribe at any time.

By providing a telephone number and signing up to the service you consent to be contacted by SMS text message from Comet Reviews, regarding new offers & marketing promotions. See our Privacy Policy (containing our SMS Terms) at the bottom of the form for more information. Consent is provided exclusively for Comet Reviews to contact the user based on the selection, not any other third parties mentioned on the site. SMS opt-in data is not shared or sold to third parties for promotional or marketing purposes.
Message frequency varies. Message & data rates may apply.

27. ‍Contact Us:‍ If you have any questions or concerns about our pricing and refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that you have a positive experience and lots of Google reviews.

For Assistance please contact:

Runbook Consulting Pty Ltd

t/a Comet Reviews

ABN: 85 109 949 617

ACN: 109 949 617

Attn: Privacy Officer

[email protected]