This Privacy Notice for RUNBOOK CONSULTING PTY LTD, TRADING AS “COMET REVIEWS” ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

1. Visit our website. https://cometreviews.com or any website that links to this Privacy Notice

2. Use our services. Runbook Consulting Pty Ltd, trading as “Comet Reviews” is a comprehensive reputation management software designed to help businesses elevate their online presence and build trust with consumers.

3. Engage with us in other related ways. Including any sales, marketing, or events

Our services include:

Automated Review Requests: We send professionally crafted text and email invitations, prompting satisfied customers to share their experiences on Google, social media, and other leading review sites. Our system uses proven messaging scripts and a strategic cadence, so you gather more authentic feedback with minimal effort.

Reputation Monitoring & Insights: We track reviews and brand mentions across multiple platforms, providing you with real-time dashboards and alerts. This gives you a clear, consolidated view of your reputation, helping you address potential issues before they escalate.

Professional Review Responses: Our team can respond to reviews on your behalf-thanking positive reviewers and addressing concerns from negative ones. This prompt, personalized engagement shows customers you value their feedback and care about their experience.

Reposting Reviews for Marketing: We take your best reviews and transform them into shareable social media content, highlight reels, and dynamic website widgets. This social proof helps drive more leads by showcasing your high-quality service where potential customers will see it.

System Integrations: Our platform easily connects with your CRM, Google Business Profile, and social media accounts, allowing seamless automation and syncing of customer data. This way, you can send review requests automatically and centrally manage incoming reviews without juggling multiple tools. At Runbook Consulting Pty Ltd, Trading as “Comet Reviews”, our goal is to simplify and streamline the entire review and reputation management process-so you can focus on providing excellent customer experiences while we help you increase your visibility and trust online.

Privacy Policy Summary:

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using Comet Reviews services, including the services made available through this web site, and any other software or services offered by Comet Reviews in connection with such services (the “Services”).

By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

What information does Comet Reviews collect and store?

Personal Information. When expressing an interest in obtaining additional information about the Services or registering to use the Services, Comet Reviews requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). The personal information we collect may include the
following:

· names

· phone numbers

· email addresses

· mailing addresses

· contact preferences

· the users customer contact information via direct upload or an integration

We use this information primarily to administer our Services to you and provide you with updates and product announcements. Per the Privacy and Conditions, we may use some of your information for marketing purposes, as explained below.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

· customer list

Billing Information. When purchasing the Services, we also require you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).

· debit/credit card numbers

· billing addresses

· contact or authentication data

Comet Reviews does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment related transactions securely. Find information regarding Stripe’s privacy policy here: https://stripe.com/privacy

Data, Diagnostic & Login Information. We use this information solely for the purpose of administering and improving our Services to you. Using Comet Reviews’ Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”).

This information will be stored and maintained on Comet Reviews’s web site. If you run into technical errors in the course of using the Services, Comet Reviews may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process (“Login Information”).

Analytics Information. Comet Reviews may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users hae the authorization required for the Services to process their requests.

As you navigate Comet Reviewss website and use our Services, Comet Reviews may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on Comet Reviews’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.”Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.Users may opt out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.

Geo-Location Information. Comet Reviews does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.

Information automatically collected. Such as your Internet Protocol (IP) address and/or browser and device characteristics-is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring
URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

a) Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated
with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

b) Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

c) Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

d) Google API. Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources. We may collect limited data from public databases, marketing partners, and other outside sources. In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may
obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLS, and custom profiles, for purposes of targeted advertising and event promotion.

Sharing & Disclosure of Private Information

Comet Reviews will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).

What does Comet Reviews do and not do with the information it collects?

Marketing and Publicity - Per our Privacy and Conditions, you agree to permit Comet Reviews to identify you as a customer and to use your name and/or logo in Comet Reviews’s website and marketing materials.

Sale of Personal Information -Comet Reviews does not sell, rent, or trade your private information to any third parties in any way.

Provide you the services you paid for - We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

How We Use Your Information:

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

· To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

· To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

· To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

· To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

· To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

· To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see your rights below.

· To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more

· To post testimonials. We post testimonials on our Services that may contain personal information.

· To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

· To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

· To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

· To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

· To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

· To request reviews from our users customers. We send SMS/Text, email, and other electronic communication to generate feedback and online reviews for our users.

When and with whom do we share your personal information?

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal
information with are as follows:

· Ad Networks

· Cloud Computing Services

· Data Analytics Services

· Data Storage Service Providers

· Payment Processors

· Performance Monitoring Tools

· Product Engineering & Design Tools

· Re targeting Platforms

· Testing Tools

· User Account Registration & Authentication Services

· Website Hosting Service Providers

Third Party Applications - Comet Reviews provides users with the ability to link to their Data on third party sites such as Facebook, Google, Twitter and LinkedIn, as well as external CRMs and customer databases for the purpose of sending review requests. Such linking is at the complete discretion of users. Because of this, Comet Reviews cannot be held responsible or liable for the linking of user’s Data to such third party sites, nor for how these third party sites use such links.

Service Providers and Business Partners - Comet Reviews may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Non-Private or Non-Personal Information - We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.

Our Use And Disclosure of Information - Comet Reviews will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).

Internal Uses of Your Personally Identifiable Information - We collect, store and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you in order to:

· Develop and deliver our services

· Process your transactions

· Provide customer service and manage your account

· Improve our products, services and marketing.

We provide access to personally identifiable information about our users only to those who require it for the above purposes.Comet Reviews will not sell or rent any of your personally identifiable information to third parties. Comet Reviews will not share any of your personally identifiable information with third parties except in the limited circumstances described below.

We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management and analytics. If content generation is included in your services, we may share information with service providers under contract to create, edit and/or publish such content.

These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are never permitted to share your information with any third parties.

They are authorised to use your personal information only as necessary to provide these services to Comet Reviews.

You can opt-out of marketing communications by following the unsubscribe instructions provided in our emails.

We also may need to share your personal information in the following situations -

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

As with any other business, it is possible that in the future, Comet Reviews could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Comet Reviews, including customer account information, but would continue to be bound by this Privacy Policy until it is amended.

We may share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.

• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ("cache") your location for three (3) months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

• Legal Requirements. We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Privacy of Use and/or to protect our right, protect your safety and the safety of others.

• Public Relations. We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.

The implementation of our Services, by its very nature, may require using your personally identifiable information to locate other information about you. Such use may include, but not be limited to, using your information to search the publicly accessible Internet sites as well as searching private information databases and sites.

• Negative Review Removal. The implementation of our Services, by its very nature, may require revealing your personally identifiable information in order to effect removal of Internet content about you or your business. For example, we may have to disclose your name to a website in order to notify them to remove Internet content about you. This occurs with your express permission for a specific, given purpose.

How long is data retained for?

• Data Retention. We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

• Data Deletion. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do I make account changes?

• Account Deactivation. We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by Comet Reviews’s customer care team) or you can log in to your account settings and update your user account.

If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.

• Account Changes. If you would at any time like to review or change the information in your account or terminate your account, you can: Log in to your account settings and update your user
account.

• Account Transfer. If you wish to transfer your account to another agency using a similar platform we will comply with your request and transfer customer contact information in csv format in a timely manner. We will not to transfer any data, settings, designs, proprietary automations, systems, funnels or sites that have been created for use within our system.

How do I Opt-Out?

Marketing Messages. You can opt-out of communications by following the unsubscribe instructions provided in our sms or emails. Or reply STOP or UNSUBSCRIBE to any sms message or email. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

AI review responses. We believe in giving you the power to decide how your data is used. To opt out, you can log in to your account. Navigate to reviews. Turn off reviews Al responses.

Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details.

Changes To Privacy Policy

If we decide to make material changes to our Privacy Policy, we will endeavour to notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this Privacy Policy on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you.

You are also responsible for regularly reviewing the Privacy Policy and related documents. We reserve the right to modify this Privacy Policy at any time. No amendment to or modification of this Policy will be binding unless in writing and signed by a duly authorized representative of Comet Reviews, or posted to the Site by a duly authorized representative of Comet Reviews.

In the event that Comet Reviews goes through a business transition, such as a merger, an acquisition by another company, or a sale of a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred.

Users will be notified via prominent notice on the site for 30 days after a change of ownership or control of their personally identifiable information. If, as a result of the business transition, a user’s personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our notification of changes section.

Policies for European Residents

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.

In addition to the principles, practices and policies set forth above in this Privacy Policy, Comet Reviews has adopted the following principles to govern its collection and processing of Personal Data:

Personal Data shall be processed lawfully, fairly, and in a transparent manner.The Personal Data collected will only be those specifically required to fulfill Comet Reviews’s obligations to deliver the Comet Reviews service.

Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.

Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.The data subject has the right to request from Comet Reviews access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Runbook Consulting Pty ltd

Policies for California Residents (California Consumer Privacy Act (CCPA))

Effective on January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain certain information collected by the business with whom they have established business relationships.If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request through this link.

Policies for Canadian Residents

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

• For investigations and fraud detection and prevention

• For business transactions provided certain conditions are met

• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

• For identifying injured, ill, or deceased persons and communicating with next of kin

• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

• If it is reasonable to expect collection and use with consent would compromise the
availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

• If the collection is solely for journalistic, artistic, or literary purposes

• If the information is publicly available and is specified by the regulations

Policies for United States Residents

If you reside in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have certain rights regarding your personal information:

• Right to Access - Request details or copies of your personal information.

• Right to Correction - Correct inaccuracies in your personal information.

• Right to Deletion - Request deletion of your personal information.

• Right to Withdraw Consent - Withdraw consent to process your personal information.

• Right to Non-discrimination - Exercise your rights without discrimination.

• Right to Opt-Out - Opt-out from targeted advertising, data sale, or profiling.

Depending on your state, additional rights may include:

• Access categories of personal data - Minnesota

• Obtain categories of third-party disclosures - California, Delaware

• Obtain specific third-party disclosures - Minnesota, Oregon

• Review and correct profiling - Minnesota

• Limit use and disclosure of sensitive personal data - California

• Opt-out of sensitive data collection (e.g., biometric data) - Florida

Categories of Personal Information Collected

We have collected the following personal information categories in the past 12 months:

• Collected Identifiers (name, address, email, IP address, phone number)- Yes

• Personal details (name, contact info, education, employment, financial info) - Yes

• Protected classifications (gender, age, race, marital status, etc.) - No

• Commercial information (transaction history, purchases)- Yes

• Biometric information (fingerprints, voiceprints) - No

• Internet/network activity (browsing history, interactions with sites/apps) - Yes

• Sensitive personal information - Yes

How to Exercise Your Rights. To exercise your rights: Email us at [email protected]. Provide sufficient information for identity verification.

Authorised agents must provide written proof of authorisation.

Appeals. If your request is denied, you may appeal by contacting us at [email protected]. You will receive a written response explaining our decision.

California "Shine The Light" Law

California residents may request information once per year, free of charge, about personal data disclosed to third parties for direct marketing purposes. Submit your request in writing via the contact details provided above.

Privacy within Community forums

Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.Questions, Complaints and Contacts

We may disclose your information if required by law or in response to a legal process.

Do not track policies

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

Cookies:

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a requestMost web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer.

AI (Artification Intelligence) Services

We may offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. As part of our Services, we offer products, features, or
tools powered by artificial intelligence, machine learning, or similar technologies

(collectively, "Al Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the Al Products within our Services.

Use of Al Technologies. We provide the Al Products through third-party service
providers ("Al Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these Al Service Providers to enable your use of our Al Products for purposes outlined in our list of Services. You must not use the Al Products in any way that violates the terms or policies of any Al Service Provider. Our Al Products are designed for the following functions:

Automatically respond to customer enquiries

Automatically respond to customer reviews

Book appointments & send reminders

Answer questions and provide customer service

How We Process Your Data Using Al. All personal information processed using our Al Products is handled in line with our Privacy Notice and our agreement with third parties.
This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

Mobile Marketing Data Usage & Sharing

When you or your customers provide a mobile number and opt in to receive text (SMS) communications from us (via Runbook Consulting Pty Ltd, Trading as “Comet Reviews” Services), we collect and store that mobile opt-in data for the sole purpose of sending relevant messages (such as review requests, notifications, or reminders) on behalf of the Client.

No Third-Party Sharing or Selling: We do not sell, rent, or otherwise share any mobile opt-in data with third parties for their own marketing or commercial use. The only time we may share mobile numbers or other personal information is with trusted sub-processors and service providers (e.g., telecommunications carriers, SMS delivery platforms) under strict contractual obligations that protect and limit usage of that data.

Limited Use: We process mobile opt-in data solely for the purpose of providing and improving our Services to you, in compliance with applicable laws such as the Telephone Consumer Protection Act (TCPA). We will not disclose, distribute, or use mobile opt-in data for any purpose other than those described in this Policy, unless required by law or with your explicit authorization.

Opt-Out: End users can opt out of text messages at any time, and upon receiving an opt-out request (e.g., replying "STOP"), we immediately suppress their number from further communication, except for any legally permitted confirmations or notices.

SMS Messaging Help: End users can request and receive help with regard to the messages sent and/or received by texting "HELP" to receive assistance.

C‍ontact Details:

If you have any questions regarding this Privacy Policy, please contact us at

Runbook Consulting Pty Ltd t/a Comet Reviews

41/8 Wellington Crescent, East Melbourne VIC 3002 Australia

ABN: 85 109 949 617

ACN: 109 949 617

Attn: Privacy Officer

[email protected]

phone: +1 320-432-4456